Types of personal data collected
The Company may collect the following types of personal data from customers for the purpose of member registration, ticket purchase and issuance, consultations, service request and reservation handling, and giveaway events: ① Required items: gender, name (including English name), telephone number, ticket or reservation number, passport information, e-mail address, credit card number (for on-line ticket purchases) Optional items: mileage card number, requests for certain seats and/or meals Other items: log-in ID, password, address, service history, log-in history, connecting IP data, contact information and address at destination, bank name and bank account number ② Personal data is collected during: online member registration, ticket purchases and issuance on the KLM website; over-the-phone ticket purchases and issuance, consultations on airfare and other topics via the KLM call center.
Collection of personal data and purpose
The Company uses personal data that have been collected for the following purposes: ① To implement service contracts and settle service fees ② To provide contents, arrange and issue flight tickets, and process payments or refunds ③ To manage membership ④ To confirm registration intent ⑤ To send out tickets and giveaway gifts
Period of retention and use
The Company discards all personal data as soon as the purpose of collecting and using the data is fulfilled.
Agreement item on the overseas transfer of personal data
Rejection of agreement on the collection and use of personal data
While it is possible to refuse the collection and use of your personal data, you will not have access to our flight booking services in this case.
Rights of the user and/or legal representative
- The user and/or legal representative may access and modify personal data at any time and may also request a withdrawal of registration. ① Any written, over-the-phone or e-mail request to the person in charge of privacy will be handled without delay. ② The Company ensures that the request of the user and/or legal representative to discard or delete personal data is handled in line with the conditions stated regarding the period of retention and use so that the said information is no long available for viewing or use.